Do you want a chance to make a difference? Do you believe that everyone should have a safe, affordable, and sustainable home? Do you believe in inclusivity, collaboration, customer service, and teamwork? Below are the current positions we are hiring for!
Current Employment Opportunities
- Client Services Coordinator
This unionized position will provide tenant-focused, respectful, welcoming, and informative front counter services at LMCH, act as liaison between community members and other LMCH departments, and assist tenants in connecting with broader community support systems in accordance with LMCH’s We CARE philosophy. Reporting to the Manager of Client Services, the incumbent will work in collaboration with LMCH staff, tenants, and relevant community agencies within the framework of LMCH’s mission, vision, and values. This position will be based in the main office.
- Community Safety Specialist
Reporting to the Security Manager, the Community Safety Specialist is responsible for providing exceptional customer service and security protection to all LMCH tenants, visitors, staff, equipment, and properties. The Community Safety Specialist will be responsible for responding to incidents and conducting investigations as well as enforcing LMCH polices, building and fire safety standards, municipal by-laws, the Criminal Code of Canada, Residential Tenancies Act, Trespass to Property Act, and other related federal and provincial statutes on LMCH properties where applicable. This is a bargaining-unit position.
- Manager of Client Services
Reporting to the Director of Property Services & Asset Management, the Manager of Client Services will model and champion LMCH’s dedication to providing excellent customer service.
The Manager of Client Services works across all service areas to design, deliver, and monitor tenant service delivery. The role includes direct oversight of customer service representatives across multiple service areas; supporting all managers in planning and implementing service improvements; supporting the integration of new program and services; designing performance management programs to monitor and report on service delivery; reviewing and revising procedures and protocols to support service consistency; and oversight of common service channels including, but not limited to, phone, e-mail and web.
- Business Planner
LMCH is looking for someone with a passion for improving service delivery and organizational accountability. Do you want to use your skills and experiences to have a positive impact on the lives of our residents and in the communities we serve? We are searching for a collaborative and strategic leader who enjoys working in a dynamic and complex environment.
This role will work closely with our shareholder, the Board of Directors, staff, tenants, and other community stakeholders to support LMCH in providing healthy homes and communities in London and Middlesex.
- Property Services Manager
Reporting directly to the Director of Property Services & Asset Management, the Property Services Manager is responsible for the effective supervision and support of the on-site maintenance and office administrative team within the assigned Portfolio. The Property Services Manager will ensure that all maintenance issues are addressed and completed within LMCH-defined time frames and service standards. The Property Services Manager, as part of a multi-disciplinary tenant-focused team, will demonstrate a commitment to excellence in customer service for both tenants and their direct reports.
This position will manage up to 5 direct reports, along with a portfolio of 12 buildings with 1086 units total.
- Temporary Placement Coordinator Temporary
Reporting to the Tenant Services Team Lead, the successful candidate in this temporary, full-time unionized position will effectively fill unit vacancies within the LMCH family, adult and senior portfolios, ensuring that applicants/tenants are eligible for subsidized housing, vacancies are filled based on order on wait lists, and units are filled in a timely manner.