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MAINTENANCE
REQUEST

HELP US KEEP
YOUR HOME SAFE

If there is a fire or you smell gas, please leave the building and then CALL 911.
Please look at the Maintenance FAQs below before submitting a Maintenance Request.

FREQUENTLY ASKED
QUESTIONS

How long do I have to wait for Maintenance?

Maintenance requests are completed as quickly as possible and are prioritized accordingly.

I think I have pests (bedbugs, cockroaches, etc), What do I do now?

You will NOT be evicted for reporting a pest issue. Contact the LMCH Maintenance department as soon as you notice any pests.

What if I have a Maintenance Emergency after hours?

From 4:30 pm – 8:30 am, you can call the after-hours answering service at 519-640-2181. If your emergency requires Police, Fire or Ambulance phone 9-1-1.

Do I have to pay for Pest Control?

The arrangement and costs for Pest Control are the responsibility of the landlord. Preparations for treatment are the responsibility of the tenant. If all measures are followed as outlined in the preparation documents then there should be no charge for this to the tenant.

Can I paint my home?

Painting is allowed as outlined in the lease agreement under “Alterations,” however, all surfaces painted need to be returned back to the neutral tone that was provided upon move-in. If this is not done upon move-out the costs associated with re-painting will be the responsibility of the leaseholder.

Can I control the heat?

Family Units: Each unit has its own individual heating systems and controls operated through Union Gas.

Apartment Units: Most of our units have a central heating system that operates as per season guidelines outlined in the City of London’s Vital Services By-Law.

What if I lost my keys

During LMCH Office hours call the maintenance line at 519-434-2765 (ext *1, 1) to arrange replacement. If lost after hours you can contact the After-Hours Emergency line at 519-640-2181.

What is a Maintenance Emergency?

Anything concerning life safety equipment including: smoke detectors, other alarm equipment, electrical issues, anything that may lead to a leak or cause significant damage to the building or equipment, elevator entrapment, loss of heat or other utilities.

Why were my locks changed?

Locks to a unit are only changed by maintenance when the tenant moves out or if the tenant passes away. Tenants are not permitted to add their own locks for safety reasons and will be removed. In the case of eviction or abandonment, the locks are changed following legal processes.