Accessibility at LMCH

London & Middlesex Community Housing (LMCH) is committed to providing equitable and inclusive access to housing, services, and employment.

We are guided by the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code. We work to identify, remove, and prevent barriers so that tenants, employees, and members of the public can participate fully and independently.

If you need an accommodation, accessible format, or support, we are here to help.

Contact us:
📧 accessibility [at] lmch.ca (accessibility[at]lmch[dot]ca)

📞 519-434-2765

Our Commitment to Accessibility

LMCH provides services in a way that respects:

  • Dignity
  • Independence
  • Integration
  • Equal opportunity

We are committed to:

  • Removing physical and systemic barriers
  • Providing accessible communication formats upon request
  • Supporting tenants with documented accessibility needs
  • Ensuring accessible hiring and employment practices
  • Meeting or exceeding accessibility standards in new construction and major renovations

Our Accessibility Policy was approved by the Board in November 2025.

Accessible Customer Service

LMCH delivers services in a barrier-free and inclusive way.

This includes:

  • Accepting support persons and service animals
  • Providing notice of service disruptions
  • Offering information in accessible formats upon request
  • Maintaining accessible feedback and complaint channels
  • Providing staff training under the Integrated Accessibility Standards Regulation (IASR)

If you require communication supports such as large print, plain language, or electronic formats, please contact us at accessibility [at] lmch.ca (accessibility[at]lmch[dot]ca).

Accessible Homes and Unit Modifications

LMCH is committed to accessible housing.

Building Accessibility

  • All new construction meets or exceeds Ontario Building Code accessibility standards.
  • Accessibility features are considered during major repairs and capital upgrades.

Requesting Unit Modifications (Medical)

Tenants may request modifications to their unit if they have documented medical or accessibility needs.

Examples may include:

  • Grab bars
  • Ramps
  • Doorway adjustments
  • Other safety or mobility-related changes

Requests must be supported by a health care professional.

Please complete the Unit Modification Request Form – Medical:

Medical Mod - Form1.1

Completed forms can be submitted to:
accessibility [at] lmch.ca (accessibility[at]lmch[dot]ca)

Important:

Depending on the required modifications and the design of the building, it may not always be possible to complete modifications within a tenant’s current unit. In some cases, relocation within the LMCH portfolio or to another suitable unit may be required.

An LMCH advisor will contact you after reviewing your request.

A detailed step-by-step process will be added as LMCH’s Accessibility Committee finalizes updated procedures.

Employment Accessibility

LMCH supports accessible and inclusive employment practices.

We:

  • Offer accommodations throughout the recruitment process
  • Provide individualized workplace accommodations
  • Develop individualized emergency response information where required
  • Provide accessibility and Human Rights training to staff

Our practices align with:

AODA

  • Employment Standards Act
  • Ontario Human Rights Code
Accessibility Plans and Policies

LMCH maintains a Multi-Year Accessibility Plan outlining how we identify, remove, and prevent barriers.

Multi-Year Accessibility Plan (2026–2030)

The Plan:

  • Is reviewed every five years
  • Includes annual internal progress reviews
  • Tracks compliance across customer service, information & communications, employment, and design of public spaces

Download the Multi-Year Accessibility Plan

Accessibility Policy

Download the Accessibility Policy

Both documents are available in accessible formats upon request.

Website Accessibility

LMCH is compliant with WCAG 2.0 Level AA standards for all LMCH-controlled websites and social media platforms, as outlined in our Multi-Year Accessibility Plan.

We continue to monitor and improve our digital accessibility.

If you experience difficulty accessing content on our website, please contact us.

Feedback and Accessibility Concerns

We welcome feedback about accessibility at LMCH.

You can:

  • Call us at 519-434-2765
  • Email accessibility [at] lmch.ca (accessibility[at]lmch[dot]ca)
  • Visit our office at 1299 Oxford Street East, Unit 5C5, London, ON

Feedback can be provided in accessible formats upon request.

All accessibility-related concerns are reviewed and monitored as part of our ongoing compliance and performance review processes.

Governance and Accountability

LMCH’s accessibility practices are guided by:

  • Accessibility for Ontarians with Disabilities Act, 2005
  • Integrated Accessibility Standards Regulation (O. Reg. 191/11)
  • Ontario Human Rights Code
  • Ontario Building Code
  • Employment Standards Act, 2000

LMCH regularly monitors and reports on accessibility commitments, including procurement, capital projects, tenant accommodations, and service delivery.