Complaint Process

LMCH’s mission is to provide clean, safe, and well-maintained homes to meet the needs of the people we serve in our communities. If you have a concern about customer service or the quality of repair work in your unit or community, it is important to contact LMCH.

To report a concern or complaint, you can contact LMCH:

In-Person: Speak to your building staff on-site or visit the Main Office.

By phone: 519-434-2765

By email: care [at] lmch.ca (care[at]lmch[dot]ca)

To learn more about our complaint policy or to file an official complaint, visit lmch.ca

After-Hours Noise Complaints

If you are experiencing disruptive noise outside of LMCH business hours, call the after-hours number: 519-424-2765.

You can also report noise complaints to your municipality.